A frustrated and tearful mother sits at her kitchen table with a cup of cold coffee in front of her. She has been making call after call to resolve the question of her son’s education … and future.

Notified during the previous school year that her 10-year-old would be moved from his current school, she was afraid that the new school would not be able to address his particular learning disabilities. She had been making calls ever since, and her concerns were not being heard by his teachers, the school administrators or even the legal advocates who were supposed to be “on her side.”