New York Attorney General Andrew Cuomo accused Dell and its financial services affiliate of "bait and switch" advertising practices and failing to deliver on promised customer service. While Texas-based Dell frequently advertises zero-percent financing plans for computer purchases, the lawsuit, filed in New York Supreme Court, claims that some sales representatives misled customers, allowing them to believe they had qualified for the promotion and charging much higher rates after purchase.
May 18, 2007 at 12:00 AM
1 minute read
The original version of this story was published on Law.Com
Paul Reisner says he had an excellent credit rating — until he got what he thought was a good deal on a Dell computer.
Reisner, a computer programmer, said he was offered zero percent financing for six months, during which he paid off his $1,500 computer. He said he was then informed he had never qualified for the rate and was obligated to pay a 29 percent interest rate.
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