Corporate America isn’t very happy with its law firms. In fact, only 32 percent of executives responding to a recently released client service survey said they would recommend a firm that worked for them.

“Overall client satisfaction is very low,” said Michael Rynowecer, president of BTI Consulting Group, which released its sixth annual survey earlier this month. “By focusing on who does well, you learn what can be done to improve that.”

This content has been archived. It is available through our partners, LexisNexis® and Bloomberg Law.

To view this content, please continue to their sites.

Not a Lexis Subscriber?
Subscribe Now

Not a Bloomberg Law Subscriber?
Subscribe Now

Why am I seeing this?

LexisNexis® and Bloomberg Law are third party online distributors of the broad collection of current and archived versions of ALM's legal news publications. LexisNexis® and Bloomberg Law customers are able to access and use ALM's content, including content from the National Law Journal, The American Lawyer, Legaltech News, The New York Law Journal, and Corporate Counsel, as well as other sources of legal information.

For questions call 1-877-256-2472 or contact us at [email protected]