Unwanted e-mail, such as spam and phishing messages, poses significant liability, productivity and resource issues for legal organizations, including challenges to client privacy and legal services. Is it time to upgrade your anti-spam arsenal? Consider:
- How much time do you spend ensuring that no “false positives” (legitimate business e-mails quarantined as “spam”) are quarantined?
- How much time is spent by attorneys, or other staff, searching for client e-mails that were never received, or somehow got lost among spam? What’s the hourly billing rate of the recipient?
All anti-spam defense measures pose the inherent risk of delaying or preventing time-sensitive communications from reaching attorneys and clients. Failure to block unwanted spam poses an equally unacceptable risk. No attorney can afford either a missed e-mail communication or the hours spent digging up missing e-mails.
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