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A successful installation of client relationship management software is a multiyear project. That certainly was the case at Walnut Creek, Calif.-based Archer Norris, a 57-attorney, 128-person litigation and transactions practice. In 2001, the firm undertook to establish a firmwide contact management database culled from a myriad of sources. Today, they continue to grow and develop the program, to increasing acceptance among attorneys and staff.
April 29, 2004 at 12:00 AM
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The original version of this story was published on Law.Com
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