When the managing partner first called me into his imposing office to offer me the job of records manager, I refused — to my surprise as well as his. It was the only time I had ever said no to an attorney’s request. I thought I was too busy as the office’s librarian to accept more work. He let the answer stand.

Three months later, I was summoned back to his office. “Congratulations, Bob, you areour new records manager,” he said. “Oh, and by the way, we’re moving your office into the records department so you can better supervise the place.”