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When talking to law firms about training, I often hear the following statements: “It’s so easy, you don’t need training”; “If you can’t learn it in an hour, it’s not worth knowing”; and my favorite, “We’re getting documents out the door.”

Law firms often use arguments like those mentioned above to skimp on training. However, there can be real bottom-line consequences to this kind of thinking. Training your users on proper document formatting can mean the difference between a document that will cost your firm unnecessary time, money and productivity and one that won’t. For example, you can compare two visually identical 30-page Word documents side by side. They may look exactly the same, but one could require 2 1/2 minutes to make three basic changes while the other takes more than 60 minutes. What makes the difference? Formatting!

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