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Law firms are paying a lot of money to get the answer to a perennial question: how to improve their relationships with clients. Morrison & Foerster, Pillsbury Winthrop, and others have recently been plopping down hefty sums to have outside consultants do extensive in-person interviews of key clients. While most corporate counsel say they care about cost and quality, the studies may serve another purpose -- letting clients know that the firm is keenly interested in maintaining a good relationship.
December 06, 2004 at 12:00 AM
1 minute read
The original version of this story was published on Law.Com
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