New law offices are opening every day: Some are opening because large firm partners are departing to start their own smaller firms; some because junior lawyers can’t find work in established firms; some when firms expand to a new city; and some aren’t traditional offices at all — they’re home or remote offices that, although for one or two people, have technology and connectivity issues nonetheless.

Law firm owners and administrators — especially ones who have been part of law firms in the past — often think that because they have operated in a legal environment before, they can easily select systems, have them installed, and be up and running.