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Forget about road rage. These days, the fastest way to raise your blood pressure is to try to call any company — from a bank to an airline — for help with their products or services.

So it’s not surprising that, in the inaugural 2010 Law Technology News Vendor Satisfaction Survey, 77% of the respondents said their #1 criteria for choosing a vendor is customer service. More than anything else, we all want quick responses and prompt resolutions to technology problems.

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