As an IT professional, at some point in your career you’re likely to find yourself thrust into the role of a manager. Very little of your technical training will have prepared you for this role, and you’ll be expected to learn management ropes through a combination of trial and error, a few days of classroom training and a company procedures handbook that reduces the vast complexity of the management discipline into a few basic tasks like tracking attendance, preparing a budget and filling out evaluation forms.

It’s no secret that the best way to develop management skills is to have a good mentor — someone who’s already made the mistakes and knows the best practices for running a successful IT operation.