In a recent Law.com Trendspotter column, we wrote that, while law firms live and die by the quality of their client service, a troubling number of them appear to be actively avoiding seeking feedback from the clients they serve.
With that in mind, we asked readers: Should law firms be conducting client feedback surveys/interviews or is their usefulness overblown? And, for those in favor of firms seeking client feedback, what are some best practices to make sure that what the firm gets back is honest and actionable?
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