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THE HANGOVER - Law firms showed impressive (and let’s be honest, surprising) adaptability in the way they were able to adopt new technology pretty much overnight when the pandemic forced everyone out of their offices and into their homes last year. But that abrupt and profound shift was not without cost—and, as Law.com’s Rhys Dipshan reports, the bill may now be coming due for many firms. In the urgency of the remote transition, its likely legal IT departments bypassed their rigorous procurement processes—meant to ensure new tools meet certain criteria, such as integration with other systems or compliance controls—when bringing in new platforms. The question now is what will the consequences of those hasty decisions be? “I don’t know that we all did our due diligence, that we put everything through the normal set of paces that we would have,” said Kermit Wallace, CIO at Day Pitney. “I described it to a colleague as changing a flat tire while you’re driving down the highway. In some cases, you just had to do whatever had to be done and then sort of look back and go, ‘Did we break anything?’”

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