Some corporations, including alternative legal service providers (ALSPs), are leveraging more productivity and timekeeping technology to monitor their now largely remote workforce. But the bulk of boutiques and midsize firms aren’t deploying software to keep track of their nonlawyers, preferring instead to continue to measure staff productiveness by the work produced. While a solely software or manual process has its benefits, observers noted interpersonal skills were also essential to continuing productiveness.

Reavis Page Jump managing partner Helen “Heidi” Reavis said she’s seen an uptick in clients implementing productivity tools, including software that records when and what’s being viewed on a company-purchased electronic. Other clients are tracking computer usage without watching what the employee is viewing, she added.

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