Editor’s note: This article is part of The New View, a special report from The American Lawyer on how the coronavirus crisis is changing the way work gets done across the legal industry—now and in the future.

Melissa Prince has been watching change take place, gradually, for the past few years. As the chief client value and innovation officer at Ballard Spahr, she has seen more partners seek out her team’s assistance. She has seen more clients seek the type of technology from her firm that can help solve their problems. And she has seen a growth in creative alternatives to the billable hour.

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