Have you ever interfaced with a “virtual assistant”? Chances are, it’s not a person at all. Chatbots have become ubiquitous in business over the last decade, aiding in everything from online shopping to banking, and legal is no exception. Forward-thinking corporate legal departments and law firms are looking to find new ways to integrate chatbots into daily work to take pressure off of attorneys and paralegals—but getting them up and running efficiently isn’t an easy task.

As part of the run-up to Legalweek 2020, Legaltech News is chatting with a number of speakers from this year’s sessions to know. Today’s Q&A is with Francine French, lead e-discovery manager at GSK. Her Legaltech session “Optimizing the Role of ChatBots in Legal” will take place on Wednesday, February 5, at 3 p.m.

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