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UNSUPPORTED STAFF – The past decade has brought a revolution of giant law firms employing thousands of professional staffers, and with it has come a two-tiered caste system of sorts that subjugates support staff and perpetuates a dysfunctional hierarchy at many firms. Dylan Jackson reports that the war stories are abundant: a thrown stapler, ignored emails and even public shaming from a small powerpoint typo. In at least one firm, the great divide between lawyers and staff is literal, with separate cafeterias for each group. And at a time when mental health problems in the legal profession are in the spotlight, professional staff say they’re left out of the conversation.

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