First of two parts

Silicon Valley loves the concept of “disruptive innovation.” The term applies when a new product or service enters a market and innovates in ways that render the normal behavior of existing participants obsolete. A great example is Netflix, which innovated a new concept of video delivery and pricing that, through technology, fatally undermined the “be kind, rewind” model of Blockbuster and Hollywood Video. Likewise, car sharing services like Uber, Lyft and Zipcar are disrupting the well-entrenched radio-dispatched taxi market by employing new technologies to allow for more efficient methods of dispatching vehicles.

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