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As technology relentlessly evolves, law offices of all types and sizes face pressure to acquire "the next big thing" in the never-ending quest to become more productive and competitive. But there’s no guarantee that any new hardware or software will deliver all, or even some, of its promised benefits.Who can forget past fiascos, such as Motorola’s Iridium satellite phone service or Microsoft Vista? Even seemingly essential technologies, such as the BlackBerry line of mobile devices, can quickly fall victim to something new.

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