In the remote-working pandemic era, law firms have moved their support staff and legal assistants into centralized, firmwide resource hubs where staff have been trained to handle multiple duties for the entire firm. This trend is expected to pick up across the legal industry going forward.

The one-to-one secretarial model for law firms is increasingly a relic of the legal industry’s past. Industry observers place the current ratio of attorneys to legal secretaries anywhere from five to one to seven to one, indicating attorneys’ growing technological independence and a staffing model firm leaders sought to trim upon going remote.