The world as we know it has changed a great deal in the last six months or so. The COVID-19 pandemic has irrevocably altered people’s lives. It’s changed both the way we do business and the way we get business.

During the pandemic, lawyers have lost both the opportunity and the ability to present themselves in person, to forge and nurture the one-on-one relationships that are critical to a robust business development and client care program, and to bring a personal element to the business development process.

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