At its best, document review is a long and laborious process intended to find relevant (and hopefully dispositive) documents for your litigation or investigation. At its worst, document review is a remote, expensive, time-consuming, and not very revealing look into the facts of your case.
A good document review depends on the intersection of people, process, and technology. One can’t win at the expense of the others. Most corporate counsel pass document review off to outside counsel, who often outsource it to other (domestic or international) vendors and document review teams. All of this can remove corporate counsel from the actual review process. To get a closer look at what is really going on in the review room, I interviewed half a dozen reviewers.
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