When the Apple Macintosh was in development, Steve Jobs used a question to motivate his team. After watching a demonstration of the latest prototype, he would ask, "Is that the best you can do?" Then he would walk out of the room in a huff. No one said Jobs was a nice guy. But he knew how to use tough questions to motivate his team.
That story and other uses of questions are the focus of an excellent book "Power Questions: Build Relationships, Win New Business, and Influence Others" by Andrew Sobel and Jerold Panas.
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