A Texas-based cellphone retailer is seeking more than $1 million in damages in a legal malpractice suit alleging a North Carolina trial firm promised to use its best efforts to represent the company “free-of-charge” in a class-action suit after missing a filing deadline—but instead did very little work.

Prime Communications, a Sugar Land, Texas, company that is the nation’s largest privately owned AT&T retailer, further alleges that the defendant, Raleigh, North Carolina-based Ragsdale Liggett, later withdrew entirely from the representation shortly before the due date for a response to a motion for summary judgment.

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