According to the complaint, which was filed on behalf of Bank of America customers in Washington and nationwide, service calls to the bank are often transferred abroad without any notice to customers. When that happens, the customers’ digitized financial records are sent electronically to the call center. The suit was filed in U.S. District Court for the District of Columbia.
Outsourcing to foreign call centers is a common practice, but the problem, according to the lawsuit, is that the financial information being transferred electronically isn’t protected against U.S. government collection or surveillance in the same vein as domestic electronic transfers of the same information.
