Amazon Inc. last month quietly changed language on its website that routed disputes with customers into individual arbitration. Leaders at Keller Lenkner, a law firm that has invested heavily in developing the ability to represent large numbers of individual clients in arbitration, including more than 75,000 bringing claims against Amazon, welcomed the move but don’t expect other companies to follow suit.
June 09, 2021 at 07:30 AM
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The original version of this story was published on Litigation Daily
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