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Chatbots, much like artificial intelligence, have captured popular attention and fear in the last year. Within the legal community especially, the idea of a pre-programmed “bot” interacting with clients in lieu of a practicing attorney has generated a lot of interest and capital, but also a lot of very rigorous scrutiny.
Gabrielle Orum Hernández is a reporter with Legaltech News and the Daily Report covering legal technology startups and vendors. She can be reached by email at firstname.lastname@example.org, or on Twitter at @GMOrumHernandez.