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Baker & McKenzie is by some measures the world’s largest law firm. Currently it has approximately 10,000 lawyers and support staff in 73 offices in 46 countries. The geographic distribution, and cultural and language differences, make any global system project challenging. But replacing a core system can be especially harrowing. Fortunately, our story has a happy ending, as we successfully developed and deployed Microsoft Corp.’s Office 2010, including new templates. We were able to upgrade our software with minimal impact on our personnel, with the end result of creating new, effective systems, with lower maintenance costs, that also achieved long-desired global standards for document production.

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