Most law firms dish up technology by implementing and supporting systems in-house. They have little choice but to deal with upgrades and replacements because vendors continually displace “obsolete” older versions of applications and hardware. These upgrades are usually costly and disruptive. Certainly, some changes are warranted but much of the turmoil absorbs IT staff resources and creates little value for a firm. The advent of cloud computing and managed services is providing firms a viable alternative.
CLOUD AND MANAGED SERVICES DEFINED
In general, there are two types of cloud services. The first, often called Software as a Service, involves an application—or set of like applications—run by a third-party vendor and accessed through the Internet via a web browser. The second approach involves data that is stored or shared via a third party’s infrastructure and accessed via the Internet. Examples of this type of service (security issues aside) would be Dropbox or Apple’s iCloud.
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