In his book “The End of Lawyers,” Richard Susskind paints a picture of a changing marketplace for legal services, where the traditional approach to delivering legal advice, one client and matter at a time through direct personal contact between partners and clients, is being augmented and, in some cases, supplanted by packaged legal services. Susskind, a UK-based legal industry observer, argues that legal IT will play a crucial role in enabling future methods of legal services delivery.
(See Richard Susskind video on Generals of the Revolution, Part I and Part II.)
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