It can be argued that portals, in general, have over-promised and under-delivered. But our portal system works — and it has helped us organize access to multiple applications and information sources. The system helps our attorneys and support staff exploit and exchange our knowledge, which exists in multiple forms and in multiple locations within the firm. Granted, the mountain of information has yet to be conquered and made sense of in its entirety, but we are proceeding up it, no matter how steep its slope.
Perhaps it’s an issue of maturation, product design and concept evolution. After all, it wasn’t long ago that portals were merely internal Web sites (Intranets). Today, there’s an entire class of “enterprise” software and products that focus exclusively on the portal market. Gartner Inc. projects the market growth for middleware and portals to grow from $5.1 billion in 2001, to $10.5 billion by 2006. (Middleware, or “glue,” is a layer of software between the network and the applications, providing services such as identification, authentication, authorization, directories, and LTN-Security.)
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