In fact, survey analysis suggested that 40 percent of the companies using XP actively avoided the “upgrade.” When SP2 was released eight months ago, early adopters sent up a hue and cry about bad experiences. The grapevine did its job, and Microsoft held off on forcing a download of SP2 via its automatic updating features, until April 12, 2005. After that date, the only way to avoid the patch is to turn off the auto-update features and run all updates through a separate application.

So, why did companies go out of their way to avoid a service pack that was designed to fix security flaws? Why would a company intentionally leave known security holes open? Were the problems that the service pack caused so insidious that IT staff decided to try to protect their networks and users in other ways? The survey leaves many questions unanswered, but one fact remains: a tremendous number of companies did not apply the fix.

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