At June’s National Association of Software and Services Companies Business Process Outsourcing Strategy Summit in Bangalore, India, a step-change was discovered in India’s future technology and outsourcing business model which will impact countries around the globe. The Indian IT and BPO industry plans to become a global business, bundling services across onshore, offshore and near-shore delivery models.
This bold move comes despite the current economic turmoil, which also is having an effect on Indian outsourcing and technology businesses (particularly the latter). Nevertheless NASSCOM predicts that BPO business will grow world between 6 percent and 8 percent over the coming year.
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