The legal industry is undergoing a notable period of transformation, influenced by broader economic shifts, rapid advancements in technology, and ongoing scrutiny of legal spend. Despite the inevitability and scale of this change, law firms often find themselves ill prepared to effectively integrate new technology solutions and modify long-established work practices. As a result, the profession can be slow to implement the necessary changes to align with client and business goals.

The industry typically employs a rudimentary approach to change management that prioritises launch communications and technical training over genuine adoption and enablement. Consequently, many law firms’ strategies fail to consider the sheer scope and scale of the change required and the impact on the work of lawyers and the firm’s overall business model. The result is a diminished value of the very investments designed to deliver business benefits (and warrant the costs).