Ambitious plans to put India’s business process outsourcing industry firmly on the map were on the agenda at a key meeting in Bangalore last month. Andrew Rigby reports
At last month’s National Association of Software and Services Companies (NASSCOM) Business Process Outsourcing (BPO) Strategy Summit in Bangalore a step-change was discovered in India’s future technology and outsourcing business model which will impact countries around the globe. The Indian IT and BPO industry plans to become a global business, bundling services across onshore, offshore and near-shore delivery models.
