Over the past four years, India’s outsourcing sector has grown at an accelerated rate. Can business continue to succeed in a country where safety fears have become a common theme? Cynthia O’Donoghue reports
India’s outsourcing sector comprises both business process and IT outsourcing, and it has been growing at an annual rate of about 37% over the last few years. Growth has jumped from approximately $3.1bn (£2.17bn) in 2004 to nearly $11bn (£7.7bn) in 2008. Yet, despite such a strong market to protect, a senior Indian special forces source described the response to the Mumbai terrorist attack as having “far too many command centres, with each one trying to best guess the other, [leading] to confusion and delayed operations”, adding: “there appears to have been a lack of detailed, precise planning”.
