Critics say it is time-consuming and only benefits bulk work but, as Michelle Madsen finds, some are banking on e-billing to put the client in control

When Barclays unveiled its new panel last week the final list held few surprises. However, for the 24 law firms the bank appointed to its coveted roster, this year’s mandates hold a new dimension in the shape of an online tracking system the company has put in place to improve its grasp on its legal spending.