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Lovells, traditionally one of the UK legal scene’s big-hitters, has had a trying time in the last few years, suffering the loss of key partners and this past year announcing a 20% drop in profits and a 3% fall in turnover. So when finance partner David Harris took over as managing partner in 2004, the key planks of his manifesto to turn the firm around were: to improve Lovells’ financial performance and profit margins; to encourage clients to use more of the international network; and to improve client care. Technology will be critical if the firm is to be successful in all three objectives.

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