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A spoonful of sugar may have helped Mary Poppins administer the odd dose of linctus to unruly Victorian brats, but even a flying, singing governess would have her work cut out making case management systems palatable to a bunch of sceptical lawyers. Time and again, senior managers with the best intentions to streamline their practices decide to introduce a new software system, only to find that the fee earners hate it.

 

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