Going the whole hog
Firms adopting a new IT system or upgrade should grasp the opportunity to also update their operations and management strategies. If not, the system may end up being ignored or used simply to shift digital data around in the IT department. Ann MacLeod reports
The lure of a new IT system might seem as exciting as the brightly coloured parcels under the Christmas tree. Irresistibly beckoning with promises of richer, better and faster features and new and exciting ways to fix existing problems, as well as those we did not even know we had. But are firms getting to grips with the real challenges that system implementations or upgrades present?
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