Given the claims often made about rising resentment among clients towards external advisers, a casual observer may expect the sixth - and by far the largest - annual Client Satisfaction Report from Legal Week Intelligence to make grim reading for law firms. And with the current market slump prompting mounting dissent over spiralling legal costs, it wouldn't be surprising to see survey respondents venting about outside counsel.
November 11, 2009 at 05:54 AM
1 minute read
The original version of this story was published on Legalweek
The bad news is clients expect better
Given the claims often made about rising resentment among clients towards external advisers, a casual observer may expect the sixth – and by far the largest – annual Client Satisfaction Report from Legal Week Intelligence to make grim reading for law firms. And with the current market slump prompting mounting dissent over spiralling legal costs, it wouldn’t be surprising to see survey respondents venting about outside counsel.
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