Many law firm IT departments fought for years to have a seat on the board and the chance to demonstrate the value that technological innovation can give to a business. Yet after a flurry of chief information officer appointments in the late 1990s, the majority of law firms appear to have forgotten about technology as a business enabler, and now consider IT as little more than a necessary evil and just another cost on the balance sheet.
Indeed, few law firms now take any account of technology requirements when they plan new strategies, develop new products or introduce new services.
