In March of COVID-19, it’s an understatement to say that each of us learn and try something new every day. When my London roundtable was postponed, I was sad to miss that catch-up with global general counsel. Instead I gathered these practical tips and lessons they’ve learned—mostly in the last 15 days—directly from four excellent corporate legal chiefs that I may not see for a while (plus a global HR legal chief and a CEO), and a few of my own at the end.

What I hear in their responses is the huge value of the perhaps no-longer-to-be-called soft skills. A range of nuanced skills is particularly in demand and can make a real difference in guiding your team through a time of crisis. For example, remember to say thank you, often!

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