Business leaders—your clients—speak of the ongoing need for workers who not only have technical skills but also the requisite soft skills that will build collaborative teams, foster communication and create inspiring workplaces. Law firms are no different. In fact, their success may be even more dependent than other businesses on identifying and developing courteous, emotionally intelligent employees.
Civility, defined as “polite, reasonable and respectful behavior” is the cornerstone of that successful skill mix that can make or break a firm’s reputation. But is it possible that law firms—your firm—might actually be smoldering beds of incivility? And if that’s true, what can you do to fix it?
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