A new approach—offering employees resolution sessions with an outside neutral, or facilitator—gives employees an effective technique for addressing conflict.
December 11, 2023 at 08:00 AM
6 minute read
Several years ago, I had an issue with someone I worked with. He and I worked in different departments, but I occasionally needed his help and feedback with projects.
Every time I needed to speak with him, though, he acted annoyed by my reasonable questions, and I found myself dreading having to deal with him. It didn’t seem like a big enough issue to take to human resources (HR), but it did affect my mood and even my productivity some days.
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Kelly K. James, content writer at Miles Mediation & Arbitration in Atlanta. (Courtesy photo)
