The Romantik Seehotel Jägerwirt in Turracher Höhe, Austria, has survived and thrived since the days of the Austro-Hungarian Empire, welcoming guests who enjoy skiing in luxury. But nothing in its 111-year history prepared it for the magnitude of the attack that crippled its computers in January 2017.
The ransomware attack targeted operational systems, and almost every aspect of the hotel was affected: The computerized key system was disabled. Reservations could not be located. Payments could not be processed. Packed to capacity and faced with paralysis during peak season, the hotel’s management had few alternatives. With every passing minute compounding the damage, the hotel paid the ransom.
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