Being Canadian, I have mastered the art of the apology. When someone bumps into me while walking, I respond: “Sorry!” When I make a grammatical error, “Sorry!” Even as a child learning to play the piano, every time I played the wrong note, “Sorry!” My teacher eventually begged me to stop saying the word because my sonatas would turn into apology fests since the mistakes were so prevalent.
But when and how should you apologize in the workplace? Daniel Schwartz of Shipman & Goodwin takes on the question in this recent blog post. “An apology can help resolve workplace disputes,” says Schwartz. But it must be done the right way.
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