Change Management: Leading Successful Initiatives in Your Organization

Jason Chancellor is Chief Information Officer for BAL. He spearheads digital transformation at BAL, and is responsible for increasing accuracy and enhancing client experience through automation, machine learning and robotic process automation.

Jason’s professional experience includes implementing technology-driven business change, building high-performing IT organizations and leveraging technology for KPI/ROI measurements and management.

Prior to joining BAL, he helped clients in diverse industries, including airline travel, commercial real estate, direct-to-consumer services and retail. He joined BAL from a major security company, where he served as Chief Information Officer.

Over the past decade, Kayleigh has demonstrated success optimizing legal service delivery for large and mid-size corporate legal departments through targeted advisory and technology-enabled solutions.

Kayleigh has proven expertise identifying opportunities to leverage people, process, and technology to improve efficiency in legal intake, matter management, electronic billing, legal hold, and intellectual property management. Kayleigh practiced law before advising general counsels and legal operations leaders on embracing change to meet the needs of the transforming practice of law.

Kayleigh holds a Juris Doctorate from South Texas College of Law, a Bachelor of Science from Texas A&M University and is licensed to practice law in Texas. Kayleigh is based in Houston, Texas.

Jardanian currently serves as the Global Business Director of Reed Smith's Financial Industry Group (FIG). He focuses on client relationships and serves as an interdepartmental liaison across the firm and helps drive strategic initiatives and margin goals.

He is also responsible for the development of knowledge management tools and technology to support profitability initiatives, including the custom creation of an internally built budgeting tool with KPI projections and matter management support. Jardanian also helps analyze and present PG budgets with individual timekeeper details for Finance Committee approval and presents budget vs. actual metrics to Sr. Management on a monthly basis and in PG meetings, which includes timekeeper utilization, billable hours, realization, inventory, revenue, RPL and margin, along with recommendations for improvement.

Orrick has been named by the Financial Times as top 3 for innovation six years in a row. Kate works closely with clients and lawyers to improve the delivery of legal services through novel products, smart staffing, streamlined processes, data-driven decisions, and the use of technology. Kate also leads CaseStream, Orrick’s homegrown litigation and transaction management system, and remains active in numerous pro bono matters.

An Trotter is the Senior Director of Operations with more than ten years experience in Entertainment, Technology and Not-for-Profit industries. She is a problem solver with a strong track record advancing strategy and operations initiatives. An manages multi-million dollar budgets, staffing plans, information and knowledge sharing systems, reporting, and office operations with a focus on process efficiency.

An Trotter has an MBA in Finance and Management, Stern School of Business, NYU. Certified Six Sigma Green Belt (CSSGB) and Certified Legal Manager (CLM).