Using Technology to Cut Legal Costs

As GC of Cisco Systems, which produces Internet protocol-based networking services, Mark Chandler uses technology and innovation to lower costs and improve efficiency. For example, Cisco developed a Web-based question-and-answer system that allows sales staff to write nondisclosure agreements. Other Cisco technology oversees the company's 4,000 pending patent applications and searches the company archives to answer discovery demands, drastically lowering costs.

Name and title: Mark Chandler, senior vice president, general counsel and secretary

Age: 50

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