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You've got offices in half a dozen cities and technical glitch-related mayday calls coming in from all of them. Your aging IT help system can't keep up -- much less track requests and offer self-applied solutions. Worse, frustrated associates are putting down the mouse and picking up the phone. David Erwin, chief information officer at New Orleans' Adams and Reese, offers a blow-by-blow account of his firm's experience with a successful upgrade.
June 03, 2004 at 12:00 AM
1 minute read
The original version of this story was published on Law.Com
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